FAQS
What payment methods can be used to make a purchase?
We have the following payment methods: Visa, Visa Electron, MasterCard, American Express, GooglePay, ApplePay, PayPal, Klarna?
Is it safe to use my credit card online?
Yes, totally. All payments made on the suagongo.com website are encrypted using secure technology and your card data will not be stored or visible to any SUAGONGO employee.
In which countries can I buy online?
Today, you can make your purchase almost anywhere in the world. If your country is outside the radius, please contact us and we will find a solution.
How many languages can I navigate in?
You can browse SUAGONGO.COM in English.
Is it possible to receive periodic information in my email with the latest news and private promotions from SUAGONGO?
Yes, you can subscribe to our Newsletter and receive information about the latest news and offers from SUAGONGO.
Can I unsubscribe from the SUAGONGO newsletter?
Yes, you have to request it in writing to studio@suagongo.com putting UNSUBSCRIBE NEWSLETTER in the subject line or at the bottom of the newsletter where you will find this option. You can also unsubscribe at the bottom of any newsletter received.
Can I unsubscribe from the SUAGONGO newsletter?
Yes, you have to request it in writing to studio@suagongo.com putting UNSUBSCRIBE NEWSLETTER in the subject line or at the bottom of the newsletter where you will find this option. You can also unsubscribe at the bottom of any newsletter received.
How do I know if I have successfully placed my online order?
Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact us.
Can I know the status of my order?
Yes, with the tracking number provided. If you have any questions, please contact us.
Can I remove items from my order?
Yes, from "YOUR PURCHASE" you can delete the items you do not want as long as you have not processed the order.
How long will it take for my order to arrive?
Standard shipments in Spanish territory take from 24 hours to 72 hours (for Ceuta and Melilla the transit will be 3 to 5 days). In the case of the European Community, shipping will take 2 to 5 days, and for international shipments it may take 2 to 10 days.
How much do I have to pay for shipping costs?
You can consult the rate table in the SHIPPING AND RETURNS section.
What is the delivery process?
We will send you a delivery confirmation email (when your order is leaving the warehouse) and another with a tracking number (with a link to the courier company's website). If the courier company does not locate you at your home, it will leave you its contact information to make a second delivery.
What do I do if a defective item arrives?
SUAGONGO.COM only sells items in perfect condition, but if any item arrives damaged, contact us at +34 629 859 243 or write us an e-mail to studio@suagongo.com and we will solve the problem.
What do I do if an incorrect item arrives?
If you receive an item that you have not ordered, contact us at +34 629 859 243 or write us an email to studio@suagongo.com and we will proceed to exchange it.
Is my personal data confidential?
All the information you share with us is private and confidential, we will only use it to respond to your requests, formalize the buying and selling process and provide you with information/advertising about our brand. Consult all the details in our Privacy Policy.
How can I contact SUAGONGO?
You can send us your questions or comments through the contact form available on our website, by phone +34 629 859 243 or by writing an email to studio@suagongo.com.